Are these brand new heavy metal t-shirts ?

 No they aren’t. All the heavy metal t-shirts here are vintage / second hand t-shirts.

Is there any bootleg among the t-shirts presented on the website ?

All t-shirts here are officially labeled t-shirts coming from professional sellers.

 

How often do you adds new t-shirts on the website ?

We add new t-shirts on our website every day, or at least every week. If you want to be informed of all our new arrivals, we strongly recommend you to subscribe to our newsletter.

 

Where do you guys find all these stuff ?

We find all these t-shirts from wholesalers and professionals sellers around the world (US, Europe, Asia)

 

Does COVID 19 impact the delivery of my order ?

No there will be no impact on the delevery. Our shippers have resumed their activity from several month now.

 

Does it present health risk to order during this period ?

 

DELIVERY 

Where do we deliver ?

We deliver anywhere around the world (Europe, North America, South America, Asia, Australia)

How long the delevery takes ?

The delevery takes 7 days to arrive at  your place. It can take 10 days if you're located in a extra european country.

What are the cost of the delivery ?

The delevery cost 8€ for every order below 70€. If your order is higher than 70€ your delivery will be FREE

Which compagny do you use to make the delevery ?

 We use Colissimo "La Poste" services to make the delevery

Can I track my order ?

 Yes, you will receive as soon as your order is shipped with your tracking number.

How do I track my order ?

 You can easily track your order by following the instructions in the "Tracking order" email that you will receive once your order has been shipped.

I didn’t receive my order what should I do ?

 If you didn't receive your order, please send us an e-mail at contact@heavy-metal.com.

RETURN AND REFUND

 

My order does not suit me, what should I do ?

You can return your order within 14 days for a refund. It will take 14 days. In the case of a refund i twill take 7 to 14 working days depending to the means of payment. BEFORE making a refferal contact us on Instagram or by mail to discuss the terms.

Do I have to pay the return ?

 Yes, return cost are your responsability.

 

How long does the refund takes ?

 If the payment was made by credit car dit can take by 7 to 14 days depending on your bank.

 If the payment was made by Paypal, the refund will be made within 24 hours via express way directly to your Paypal/ bank account.

 

Payment

Is the payment secure ?

For your security all the transaction are encrypted by a secured software. We have no access to your banking information.

Which payment methods do you accept ?

We accept payments by Paypal and credit card : VISA, American Express, Master Card .